COVER TABLE OF CONTENTS SERVICE DRIVE SELL Boost profit and customer retention with paintless dent repair SPECIAL FEATURE: RISE UP Moving forward from the recession YOU'VE GOT MAIL Convert e-mail inquiries to dealership appointments SOCIAL MEDIA The new word-of-mouth DEALERS REACH OUT To customers and their communities THE WINDOW OPPORTUNITY Improving profitability in parts and service EVENTS AND INCENTIVES JM&A Group’sIncentive trips 2010