Jim Moran established Tender Loving Care (TLC) in 1978, which eventually grew into JM&A Group, one of the largest F&I companies in the automotive industry.
JM&A Group exceeds one million contracts sold.
JM&A Group reaches 100 associates.
Our Gold Check Certified used vehicle marketing program is introduced to dealers.
The JM&A Group St. Louis Claims Center opens.
JM&A Group’s Performance Development Center (PDC) is established to support the training needs of dealers’ F&I departments.
JM&A Group launches JM&A Connect – an innovative online system that provides dealers with real-time service contract information and improves dealership efficiency.
JM&A Group celebrates 25 years.
JM&A Group launches a strategic alliance with Volkswagen Credit Inc. as the brand’s preferred F&I provider.
JM&A Group is awarded the J.D. Power Award for Highest Dealer Satisfaction based on the 2004 Dealer Contract Satisfaction Survey.
JM&A Group launches a strategic alliance with Kia Motors America as the brand’s preferred F&I provider.
JM&A Group introduces its data mining program, AutoSales2, to improve customer retention for its dealers.
JM&A Group launches its new electronic contracting process to a small group of pilot stores in preparation for a nationwide roll-out.
JM&A Group celebrates 35 years of history.