Cover Table of contents Chin Up Boosting employee morale requires more than a party Special feature: vital assistance PDC Consulting Group aids dealerships looking to improve profitability and processes Dealer spotlight: Baierl Automotive Successful Expansion - It’s all about people and product Predatory lending Fact or fiction in the auto industry Getting back more than you give Dealers can find big payoffs in philanthropy NADA Preview Power of the Pay Plan Events and incentives JM&A Group incentive trip for 2009!