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About us

Your dealership revenue acceleration partner since 1978.

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Who we are

We are a 'dealer first' business focused on helping our partners find their best path to success, plan for the future, and achieve real results. There’s a reason why we've been trusted for over 45 years by dealers across the country. We’re proud of the relationships we’ve built with each and every one.

dealer partners

3,800+
dealer partners

associates

800+
associates

Volunteered

3,000+ hours
volunteered annually

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Our purpose

At JM&A Group, we measure our success based on the profitability of our dealers, as well as the culture we maintain for associates and the value we bring to the community.

performance

Performance

We pride ourselves on being an F&I industry leader. Everything we do comes back to helping our partners grow revenue.

innovation

Innovation

We actively prepare for the future by continuously exploring and investing in new technology.

Customer Centric Icon

Customer-Centric Approach

Your dealership's long-term growth and success is our goal.

people

People

From our team to yours, people are at the core of what we do.

volunteered

Community

We contribute our time and talent to impact diverse causes driven by our culture, associates, and the community.

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Our leadership

  • Operations
  • Sales

Scott Gunnell

President, JM&A Group

Mike Pritchard

Group Vice President,
Operations

Jason Tse

Vice President,
Chief Financial Officer

Rob Pluta

Chief Product Officer

Mark Barovich

Vice President, Actuarial & Data Science

Joshua Bass

Vice President,
Data, Analytics & Product Insights

Tara Beni

Assistant Vice President, Financial Planning and Services

Fred Brown

Assistant Vice President, Mechanical Claims

Jim Burdin

Assistant Vice President, Controller, Account Systems, Investments & Compliance

Dustin Camplin

Assistant Vice President, Data & Automation Solutions

Chris Costello

Vice President, Business Planning & Enablement

Michelle Esposito

Vice President, JM&A Information Technology

Dana Foster

Assistant Vice President,
Deputy General Counsel

Mike Gray

Vice President,
Product Development

Maria Guttuso

Vice President,
General Counsel

Laurie Kelley

Vice President,
Marketing & Retail Strategy

Justin Pecaut

Assistant Vice President,
Customer Services

Marc Spoto

Vice President,
Retail Strategy Development & Execution

Gavin Tennant

Vice President, Business Technology & Strategy Execution

Frank Abate

Vice President,
Midwest Zone

Scott Blume

Vice President, Fidelity Insurance Agency

Kevin Diem

Vice President, Southeast Zone

Ian Hunter

Vice President,
Sales

Beau Jarrett

Vice President,
Field Sales

Mark McGoldrick

Vice President,
Northeast Zone

Rob Neri

Vice President,
Western Zone

Sandra Porceng

Vice President,
Sales Enablement

Brian Walwyn

Vice President,
Field Sales

Heather Wilkinson

Assistant Vice President,
Consulting Solutions
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Our history

Our long history in the automotive industry started with Jim Moran's passion for selling cars. That passion grew into JM&A Group — one of the largest, most innovative and diversified companies in the automotive industry.

We’ll never forget where we came from, which is why we’re dedicated to helping dealers build their best dealerships and achieve success.

  • 1978-JM&A-Group (2)

    1978

    Jim Moran establishes Tender Loving Care (TLC) as a provider of extended service contracts.

  • 1991-JM&A-Group (1)

    1991

    JM&A Group reaches 100 associates.

  • 1995-GoldCheck (1)

    1995

    Our Gold Check Certified used vehicle marketing program is introduced to dealers.

  • 1997-PDC (1)

    1997

    Performance Development Center (PDC) is established to support the training needs of dealers’ F&I departments.

  • 2002-JM&A-Connect (1)

    2002

    JM&A Group launches JM&A Connect, an innovative online system that provides dealers with real-time service contract information and improves dealership efficiency.

  • 2004-JD-Power-and-Associates (1)

    2004

    Awarded the J.D. Power Award for Highest Dealer Satisfaction based on the 2004 Dealer Contract Satisfaction Survey.

  • 2012-econtracting (1)

    2012

    JM&A Group launches its new electronic contracting process.

  • 2017-Dealer-Source (1)

    2017

    Launched Dealer Source, an online portal for dealer customers that creates efficiencies for their teams and claims process.

  • 2019-Fixed Operations (1)

    2019

    Launched Fixed Operations Consulting services, with a dedicated team focused on service drive revenue growth and process improvement.

  • 2020-DTS (1)

    2020

    Introduced dedicated Talent Services team to help dealers combat turnover and increase associate retention.

  • 2020-VFI

    2020

    Launched Virtual F&I, allowing dealers to complete the car-buying transaction online.

  • 1978
  • 1991
  • 1995
  • 1997
  • 2002
  • 2004
  • 2012
  • 2017
  • 2019
  • 2020
  • 2020
1978-JM&A-Group (2)

1978

Jim Moran establishes Tender Loving Care (TLC) as a provider of extended service contracts.

1991-JM&A-Group (1)

1991

JM&A Group reaches 100 associates.

1995-GoldCheck (1)

1995

Our Gold Check Certified used vehicle marketing program is introduced to dealers.

1997-PDC (1)

1997

Performance Development Center (PDC) is established to support the training needs of dealers’ F&I departments.

2002-JM&A-Connect (1)

2002

JM&A Group launches JM&A Connect, an innovative online system that provides dealers with real-time service contract information and improves dealership efficiency.

2004-JD-Power-and-Associates (1)

2004

Awarded the J.D. Power Award for Highest Dealer Satisfaction based on the 2004 Dealer Contract Satisfaction Survey.

2012-econtracting (1)

2012

JM&A Group launches its new electronic contracting process.

2017-Dealer-Source (1)

2017

Launched Dealer Source, an online portal for dealer customers that creates efficiencies for their teams and claims process.

2019-Fixed Operations (1)

2019

Launched Fixed Operations Consulting services, with a dedicated team focused on service drive revenue growth and process improvement.

2020-DTS (1)

2020

Introduced dedicated Talent Services team to help dealers combat turnover and increase associate retention.

2020-VFI

2020

Launched Virtual F&I, allowing dealers to complete the car-buying transaction online.

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Join our team

We believe associates are our most important asset.

Our team members enjoy benefits like paid time off, retirement and 401(k) plans, vehicle purchase programs, education assistance, and more – it’s just one of the reasons why we’ve been recognized by various publications for our culture.

Discover opportunities in distribution, finance, customer service, sales and marketing, technology, and more.

Join the Team
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