Digital transformation can mean many things to many people but creating a system to meet customers where they are is the common thread for modern dealerships. This can include digital retail, technology that improves customer experience, and more.
Once leaders have plotted the course, how do dealerships design a team that embodies the trust it takes to make their digital transformation successful?
Brian Kramer, General Manager at Germain Toyota of Naples, and Matt Poepsel, PhD, VP, Partner Growth at The Predictive Index explain what it takes to set your dealership team up to win. Lead your dealership towards the digital future your customers deserve.