We help our clients achieve profitable growth by transforming strategies and unleashing potential.

Fixed Operations Consulting

As dealers rely more on service profits, JM&A Group has advanced our Fixed Operations offering to include a powerful combination of performance consulting, coaching, training and talent management solutions. We provide dealer-specific consulting services and implement proven processes to create an outstanding customer experience.

Service Drive Success
JM&A Group - Fixed Operations

In-house Claims Administration

In house Claims

JM&A Group’s in-house claims administration is the backbone to our success in service contract sales. Our 250 claims analysts and associates are located in two service centers in Deerfield Beach, FL and St. Louis, MO. In 2020, the team handled 1.8 million calls from service advisors, technicians and consumers – and paid 1.9 million claims, amounting to $552 million.