- F&I Products
- Appearance Protection
Dealer Benefits
- F&I products designed for protection and PVR
- Results-driven support for dealership success
- Easy onboarding for a seamless transition
- Simplified, consistent processes that convert
Nearly 4,000 dealers across all OEMs nationwide grow their business with JM&A Group
Appearance Protection Solutions to Drive with Pride
Appearance products help offer protection and repairs when common events including dents, dings, windshield chips, interior damage, paint damage and more occur.
Help your customers keep their cars looking like new and returning to your dealership with affordable appearance coverage from windshield to bumper.
Coverage options and additional program benefits may include protection for:
- Exterior Paint
- Interior Surfaces
- Paintless Dent and Ding Repair
- Windshield Repair or Replacement
- Touchscreen and Glass
- Rust and Corrosion
With several types of available coverage, dealers can offer choice to customers based on their vehicle type, geography and driving conditions.
JM&A Group can also customize product coverage to suit OEM and dealers’ F&I menu and market to help protect customer vehicles.
Help Improve Vehicle Resale Value with Appearance Products
Whether vehicles are subject to UV rays, rust or everyday wear and tear, there’s a product to help maintain their condition.
Strategic Support and Partnership to Outperform in F&I
Expertise Put our knowledge to work for lasting results. |
Ongoing Training Effective techniques for confident sales and F&I. |
Tailored Solutions Programs created for modern buyers and dealers. |
|
Customer-centricity A buyer-first mentality for CSI and retention. |
Frequently Asked Questions
You can maximize customer protection and product penetration with flexible, transparent and valuable appearance plans. Appearance protection products are less technical and more lifestyle-focused than other F&I products. This can make them easier for F&I managers to introduce and present to customers. By reinforcing the clear customer value and low relative cost of appearance protection products, you can contribute to increased customer satisfaction and dealership revenue opportunities.
With multiple products and coverage levels, dealers can offer vehicle protection as standalone or bundled products that help protect vehicles, including: interior surfaces, exterior paint, windshield surface, touchscreens and glass, dent and ding shield, and rust and liquid corrosion protection.
JM&A Group can also customize products for dealer groups and OEMs. Contact us to find out how we can help you offer the best product options for your customers.
JM&A Group provides in-store and app-based training, sales materials, performance guidance, reporting and much more to help dealerships operate effectively and reach their goals. These resources help ensure that sales teams are well-equipped to explain the benefits of F&I menu offerings to customers, and help customers understand their value and benefits.
For appearance protection, focusing on the high long-term value and low overall cost of the products, as well as the benefit of keeping a vehicle looking newer longer can help drive product sales.
ROI and Impact of Appearance Protection in the F&I Office
25%
Increase in Customer Satisfaction and Loyalty with F&I Product Sale
Source: F&I Association Consumer Insights
20%
Increase in Resale Value for Vehicles in Excellent Condition
Source: Black Book
YOY PVR Increase
YOY PPD Increase
Lindsay Automotive Increases PVR by 12% with Virtual F&I
Optimize your product mix and customer experience
A Full Suite of Leading F&I Products
Increase PPD, attachment rates and product income with a full menu of JM&A Group products and robust profit participation programs to build wealth based on your goals.
Vehicle Service Contracts
Multiple coverage levels including additive term, high mileage, certified wrap, and plans for leases and EVs
Pre-paid Maintenance Programs
Terms from 2 to 7 years designed and administered to provide quality and reassurance
Certified Pre-Owned Programs
Loyalty-building CPO and limited warranty programs that preserve vehicle performance and resale value
Road Hazard & Ancillary Plans
Standalone and bundled products for road hazard, tire, wheel, windshield, dent/ding repair and more
Total Loss Protection (GAP)
Affordable protection products that can offer financial security in the event of a total loss
Theft Deterrent and Recovery
Multiple anti-theft product options that offer financial security for customers and dealers